Frequently Asked Questions
|Do the forms work on iPad too ?||Yes, you can both design and run forms on an iPhone, iPod Touch or iPad device. The app runs on all iOS devices.|
|How do I get my data off the device?||When you are ready to collect the data from the device you simply press an export button which creates an email with the data as attachments in CSV, text and PDF format.|
|Can I stop users editing my forms?||Yes, on the main menu page use Settings to make the app work in Run Only mode. This will allow users to run forms but not edit them. You can password protect returning to design mode too if you like.|
|Can I set my own background image?||Yes you can, use the image manager to do this. It is best to have two images, one for Portrait mode (784 pixels wide and 1004 high, or thereabouts for iPad), and one for Landscape (1024 by 748 for iPad). Use the Page Settings to link these images to the page.|
|How do I add my Logo to a page?||To add a logo, simply include it in your own background image.|
|How do I add a map?||Drag in a map control and change its settings. You can move the map and zoom in and out, the app will remember the Design mode settings and show your map like this in Run mode. You can add pins by pressing on a spot on the map, a pin will be created there. You can change the name for the pin, and its color. You can also enter a Tag code for the pin. The Tag should match a Tag set on one of your pages. Then when a user presses the pin, the page will automatically be scrolled to. Magic!|
|How do I add a web site?||Just add a web control to a form page and change the web page address.|
|How do I add a video?||Add a Video Player control to your form and point it to an internet URL where the video file is held. The video will be downloaded and stored locally. You can play it whenever you like, no internet connection is needed (you only need an internet connection for the initial download).|
|How do I add audio?||Use the Video player control to download and play audio, just like for a video.|
|Is my data private and secure?||Your data is stored on your iPad in the documents area of the app itself. It is not sent to a server, either ours or anyone else's. The documents area of the app is within a Sandboxed Container and other apps or users will not be able to access it. You can export the data when you are ready. The data can be backed up when you Sync your device with iTunes.|
|Can I use my form to sell things?||You can set up your form with images of things you want to sell, like artwork or photography, or anything else for that matter. List items are good for this as they have an image and text and can link to a detailed page. List items are the backbone of a huge number of apps. You could use the form to take orders for processing later, or to take a payment from a user straight away you could set up a web page control and point it at PayPay.|
|Can I create my own app?||We can create an app based on your form and put it on the App Store. The app can be either Paid or Free. However, please note that we do charge for this service.|
Copying forms between devices
|Export||Once you have designed and tested a form on a device, you can copy it to as many other devices with the app as you like. This is very useful when setting up questionnaires that need to run on many iPhones at an event. The form is first exported from the source device, then imported into the target device. The exported data is in XML format, this looks like structured text. It is important not to change this text yourself, as the structure and text needs to be interpreted when imported into the target device. If you have email set up on your source device, the XML will be exported in the body of the email. If you do not have email set up, the xml will be copied to the clipboard, you will then need to go to safari and launch your online email system (e.g. Hotmail or GMail), create an email and paste the XML into the email body. You can then send the email to an account that can be picked up by the target device. You don't have to use email, you may have another way of copying text between devices.
An alternative to copying and pasting the XML is to get us to load it onto our website. This makes the import easier as you only have to use the name of the form. We do not charge for this service, all we ask is that you review the app on the App Store. You can also load the XML to your own website and type the full URL into the form name field on the import dialog.
|Import||This button appears on the top bar of the form list page. You can import a form that was previously exported from another device. The imported form needs to be pasted into the app in XML format, exactly as it was exported. Launch your email system, find the email sent from the source device, and copy the email contents to the clipboard. Press the import button in our app and you will see an area where the copied XML needs to be pasted.
If you have asked us to host your form on our website you can simply type in the form name on the import dialog and it will be downloaded, or you can use your own host URL if you have loaded the form to your own website.
Quick Reference: Running Forms
|Run||This lets you fill in data that can then be seen on the responses page.|
|Responses||Data entered into a form can be seen using this button.|
|Clone||You can clone one of our examples and edit it to meet your needs. Example forms cannot be changed directly.|
|Design||Use the Form Designer to create your own forms.|
|Settings||Lets you change the top level settings for your form such as the Color Palette it uses. Example forms cannot be changed.|
|Delete||You can delete one of your own forms. This will delete the form itself and any associated responses. Example forms cannot be deleted.|